Restaurant Shift / Floor Manager
Location: NE38 7RW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to assess customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support and guidance.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times, and adjust accordingly.
* Ensure products are well merchandised and adequately stocked, including marketing campaigns.
* Coach employees on upselling and suggestive selling techniques.
* Continuously evaluate opportunities for improvement, motivating employees through incentives.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks on incoming stock.
* Oversee maintenance schedules for equipment.
* Ensure optimal inventory levels.
* Manage opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
* Implement health and safety protocols, reporting incidents promptly to the Regional Manager.
* Be available to work various shifts as part of the management team.
Key Requisites
o Previous experience managing restaurants.
o Flexible and disciplined work approach.
o Experience in a food environment is advantageous but not essential.
o Ability to work independently and as part of a team.
o Good numeracy and literacy skills.
o High standards of food hygiene and safety.
o Experience handling customer complaints.
o Adherence to health and safety procedures.
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