Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
Location: Wrexham, UK
Part Time: 20 hours per week (fixed schedule). Applicants must be available on Mondays and Tuesdays. Final hours will depend on the successful candidate(s), but will remain consistent week to week.
Service Details
* NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
* The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
* Core functions include verifying and resolving grant applications against set criteria.
* Assisting customers via phone, online, and email.
The Role
Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
* Process emergency payments and individual assistance grant applications.
* Manage and process data in a fast-paced office environment.
* Ensure accurate data recording.
* Liaise with applicants to process information into the DAF system.
* Conduct eligibility checks, seeking information directly from applicants and using additional sources for confirmation.
* Understand legislation and criteria involved in awarding emergency payments and grants, and process applications accordingly.
* Comply with the Processing Services Customer Charter when dealing with calls.
* Work as part of a team to achieve targets set by management.
* Handle correspondence related to Local Welfare Provision via phone, email, or letter.
* Respond to enquiries professionally from clients, citizens, and colleagues.
* Act as a key deliverer of the DAF contract.
Additional Information
Benefits
We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:
* Private Medical Cover funded by NEC (option to add family members)
* 25 days paid holiday, with buy/sell options
* 4x basic salary life assurance, with options to increase
* Employer contributions up to 8.5% in our Group Pension Plan
* Flexible benefits tailored to your needs
* Free access to LinkedIn Learning with over 15,000 courses
Other Information
* Candidates must demonstrate a right to work and travel within the UK; documentary evidence required.
* Offers are subject to vetting, checks, references, and health assessments.
* A DBS check may be required depending on the role.
NEC Software Solutions is an equal opportunities employer. If you need accommodations during recruitment, please let us know.
Who We Are
Part of NEC Corporation, we help dispatch ambulances, support families, keep trains moving, locate missing persons, and test newborn hearing. With over 3,000 employees, we work with governments, hospitals, police, housing providers, and local authorities to enhance public services and make a difference in the world.
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