Pensions Service Delivery Consultant Chester, United Kingdom To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Chester/Pensions-Service-Delivery-Consultant\_26018998-1) Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Chester/Pensions-Service-Delivery-Consultant\_26018998-1) Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Chester/Pensions-Service-Delivery-Consultant\_26018998-1) Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Chester/Pensions-Service-Delivery-Consultant\_26018998-1) Job Description: Job Title: Pensions Service Delivery Consultant (GHR) Corporate Title: Up to Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. Job Profile Summary The role is primarily responsible for the operational delivery of UK and Ireland pension programmes (DB and DC) within EMEA. Ensures effective administration, governance, and risk management in line with regulatory and internal standards. You will work within the Benefits Service Delivery team, supporting the UK Pensions team, you will focus on third-party oversight, governance compliance, and process excellence through a structured and controlled operating environment. Responsibilities Manage day-to-day operations of UK and Ireland pension schemes (DB/DC), ensuring compliance with service, governance, and regulatory standards. Support EMEA pension and benefits operations, including Ireland DC scheme. Oversee third-party administrator (Willis Towers Watson) to ensure service quality, compliance, and risk management. Maintain and review pension processes in line with the single process inventory. Support governance activities (trustee reporting, controls, audits, regulatory compliance) Identify and implement process improvements to enhance efficiency and control. Partner with pensions, payroll, finance, governance, and vendor management teams Monitor pension-related financial processes, including invoicing and expenses. Manage issue resolution, risk identification, and escalation. Support strategic initiatives, regulatory changes, and EMEA-wide pension projects. Maintain a strong control environment focused on risk mitigation and operational excellence. Skills & Experience Well-developed understanding of UK pension schemes, including Defined Benefit and Defined Contribution structures. Experience pension operations and working with third-party administrators. Knowledge of UK pensions governance, regulatory requirements, and risk frameworks Demonstrated ability to manage processes in a controlled and highly regulated environment. Advanced Microsoft Office skills, particularly Excel (data analysis, reporting, and reconciliations). Detail-oriented with in-depth process focus. Analytical thinking with the ability to identify trends, risks, and opportunities for improvement. Proficient stakeholder management and influencing skills across multiple teams and levels. Effective problem-solving skills with the ability to manage complex operational issues. Excellent written and verbal communication skills, including engagement with trustees, vendors, and internal partners. Key Competencies Analytical Thinking Process Management Risk & Control Discipline Governance & Compliance Vendor Management Business Operations Management Data Analysis & Reporting Attention to Detail Stakeholder Engagement Continuous Improvement Benefits of working at Bank of America: UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf). Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.