GFO-X Greater London, England, United Kingdom
GFO-X Greater London, England, United Kingdom
Direct message the job poster from GFO-X
We are seeking a Desktop Support Engineer to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives.
You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange.
The successful candidate will participate in the daily operations of our globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants through phone and email.
Responsibilities:
* Be responsive - Provide 1st, and 2nd technical support for of Windows 10/11 desktop for internal staff, liaising directly with internal customers to resolve issues.
* Support of hardware peripherals (phones, tablets, headsets)
* Active involvement in delivering new support projects and initiatives (new deployments, moves and changes)
* Log and track workload in JIRA or an equivalent tracking tool.
* Diligently document items being worked either using SharePoint and/or Confluence.
* Support any in-house GFO-X applications, including some SaaS applications and follow up with vendors.
* Work closely with infrastructure teams as 3rd line on resolving customer issues and occasional interaction with the development team.
* Work in accordance to defined Support SLA’s and KPI metrics.
* Work to continuously improve support processes: Identify areas for process improvement specific to hardware, operating system, and application, suggest proactive solutions to enhance the overall customer support experience.
* Use of remote desktop management tools (quick assist, TeamViewer etc)
* Excellent team collaboration at all times, working together to develop best practices and implement standardized support procedures.
* Work in shifts patterns with occasional out of business hours coverage.
Requirements:
* Deep level practical experience of Microsoft Technologies, specifically Office365 products and tools (admin center suite, sharepoint)
* Very strong problem solving and communication skills.
* Able to multi-task efficiently and work under time pressure to SLA’s.
* Familiarity with ITIL working practices and process.
* Troubleshooting experience of Linux desktop, a plus.
* FIX protocol experience beneficial otherwise aptitude to learn.
* Working knowledge of Mimecast a plus
* Respectful of the organisation culture and values
* Bachelor’s Degree or Equivalent industry experience a plus
* Experience of supporting IT projects and workstreams a plus
This role is to be based at our London Headquarters. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included.
If you are interested in any of our roles, please apply through the link provided in the job posting.
Inquiries from agencies should be directed to recruitment@gfo-x.com. Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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