We are looking for an experienced invoice finance leader to join our growing client.
Brief overview of the role: The Head of Factoring role will have a strong focus on risk management, customer service, and team leadership and requires a blend of strategic oversight and hands-on management, making it both challenging and rewarding.
* Customer Service: Delivering excellent customer service.
* Sales Liaison: Proactively working with the sales team.
* Team Management: Managing the Client Management team and monitoring processes and controls.
* Authority and Decision-Making: Operating within set parameters to make decisions.
* Product Knowledge: Understanding various Invoice Finance and Asset Based Lending products.
Role includes but is not limited to:
* Team Management: Ensuring the Client Management team operates smoothly and effectively.
* Operational Risk Oversight: Managing risks related to overall client performance and credit files.
* Client Relationship Management: Overseeing relationships, assisting Client Managers, and directly managing relationships with larger clients to ensure retention.
* Risk Response: Implementing actions in response to risk events or statistical deterioration.
* Process and Product Development: Assisting in the development and implementation of new processes, controls, and products.
* Alert Management: Handling daily alerts from Companies House or Credit Safe.
* Legal Actions: Overseeing legal actions, including debtor litigation and guarantor processes.
* Collect Out Monitoring: Ensuring all collect outs are satisfactorily concluded.
* Risk Reporting: Escalating and reporting to the Risk Director.
* Guidance and Authority: Providing guidance and higher authority within limits for overpayments and facility restructuring.
New Business
* Operational Support: Providing operational input to the new business team for their deals.
* Deal Transfer: Ensuring a seamless transition of deals from the Sales team to Operations.
Risk Management
* Weekly Reviews: Conducting weekly reviews of Client Management (CM) escalations, including impending disapprovals, verification levels, collections, and turnover.
* Monthly Reviews: Reviewing year-to-date (YTD) statistics on a monthly basis.
* Portfolio Risk: Overseeing the overall risk of the portfolio.
* Compliance: Ensuring robust and updated compliance processes for data protection, money laundering, etc.
Other Responsibilities
* Month-End Duties: Ensuring all charges, including minimums, are appropriately applied.
* Fee Management: Ensuring all collect out fees and diarised fees are completed.
* Facility Amendments: Advising on and undertaking all facility amendment letters and security checks.
* Training: Training new Client Managers and making recommendations at the completion of their probation.
* Additional Duties: Performing any other duties related to credit and risk management as they arise.
* Process Improvements: Recommending and implementing process improvements.
Personal Specification:Education & Qualifications:Desirable
* A degree in Finance, Accounting, Economics
* UK Finance Qualification
Previous ExperienceEssential
* Demonstrated success in managing a team.
* Experience of Risk Management.
* Product knowledge - Factoring / Invoice Discounting.
* Managing client relationships .
* Operational experience within Invoice Finance and/or wider Commercial Lending.
JBRP1_UKTJ