We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantReporting to the Senior Collections & House Officer at Wallington, you’ll be based in the historic mansion as part of the collections & service team.Gifted by Sir Charles Philips Trevelyan, Socialist MP and ‘illogical Englishman’, the 13,500-acre estate has something for everyone. Wallington, sitting in a rural corner of Northumberland approximately twenty miles north-west of the city of Newcastle upon Tyne, was once home of the unconventional Trevelyan family. The informal house, at the south end of an estate which extends to nearly 13,500 acres, is surrounded by parkland and arable farmland. The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.You'll provide a warm welcome to those visiting, ensuring they have information and assisting with their orientation, whilst also ensuring the historic collections are safe. Day to day you'll deliver high standards of service and presentation, be involved in telling the the stories of the families who lived here, the collections and the work that the National Trust continues today. You will need to adapt quickly to changing visitor flow as well as different audiences making sure everyone feels welcome and has a memorable visit.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 25 May 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 163750IRC163750MorpethFixed Term p/t (12 hrs pw to 31/12/25)Ends: May 25th 263.7 mi from undefinedWe’re looking for a Service Assistant to join us at Wallington to support our team throughout our visitor operations.Salary: £12.25 per hourDuration: fixed term contract until 31st December 2025Hours: 12 hours per week. This will be made up of 3 days a week, working 4 hours a day, 11.30am-3.30pm.Interview date: Tuesday 3rd JuneFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Wallington, Cambo, Morpeth, NE61 4ARCompliance.Eligibility to Work in the UK12.25 per hour