Temporary Customer Service Administrator
Based: Edinburgh centre - no parking available
Full Time Office Based
12.75 per hr
Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months.
This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members.
Your role as Customer Service Administrator:
* Handling incoming calls from pension members and providing a professional and helpful service
* Logging and distributing team mail accurately and efficiently
* Responding to client emails and written correspondence
* Issuing letters and other documentation to customers
* Supporting the wider team with general administration duties
* Maintaining accurate records and updating internal systems
Skills & Experience Required
* Previous customer service and administration experience
* Confident telephone manner
* Strong communication skills, both written and verbal
* Good attention to detail and organisational skills
* Confident using Microsoft Office and internal systems
* Professional and approachable manner
* Ability to manage workload effectively and work as part of a team
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