Repairs Technical Officer – Harrow Council
Location: Forward Drive, Harrow, HA3 8NT (London Borough of Harrow)
Employer: Pertemps Recruitment Partnership, representing the London Borough of Harrow
Contract Type: Temporary – Initial 6-month assignment, with potential for extension
Working Pattern: Hybrid working arrangement
About the Role
Pertemps Recruitment, in partnership with the London Borough of Harrow, is seeking a detail‑oriented and proactive Repairs Technical Officer to join the Housing Services team. This is a key support role focused on maintaining and improving the Council’s housing stock through efficient repair services.
Key Responsibilities
* Oversee and coordinate repairs across Council‑owned housing, with a focus on one of the following areas: responsive repairs, mechanical and electrical services, or void properties.
* Raise and manage work orders for repairs, voids, and M&E tasks.
* Monitor job progress, liaise with contractors and residents, and ensure timely completion of works.
* Review and validate invoices against repair orders to maintain financial governance.
* Maintain accurate records, including safety certificates and compliance documentation.
* Collaborate with Contract Surveyors to uphold repair standards and manage costs effectively.
* Provide technical advice and support on maintenance issues.
* Offer guidance and assistance to residents, including those who may be vulnerable or in distress.
* Support colleagues across the Asset Management and Technical Services teams.
Required Competencies & Qualifications
* A strong understanding of Harrow’s diverse communities and the social impact of housing repairs.
* Proficiency in IT systems including word processing, spreadsheets, and databases; familiarity with housing repair systems like Northgate is desirable.
* Solid knowledge of building repairs and the importance of cyclical maintenance.
* Awareness of challenges in social housing repair services.
* A commitment to delivering excellent customer service, especially in sensitive or high‑pressure situations.
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