We are looking for a dynamic and experienced Practice Manager to lead the operational and strategic direction of our friendly, high-performing GP surgery. You will work closely with our five partners (four GPs and one clinical pharmacist) to ensure the smooth running of the practice and the delivery of high-quality patient care.
Main duties of the job
* Financial Management: Oversee budgets, payroll, pensions, and contract performance (QOF, Enhanced Services, etc.). Provide monthly financial reports and support strategic business planning.
* Human Resources: Lead recruitment, training, appraisals, and staff wellbeing. Maintain up-to-date HR policies and ensure legal compliance.
* Operations & Compliance: Ensure CQC compliance, manage premises and equipment, and maintain health & safety standards. Lead on policy development and business continuity planning.
* IT & Digital Services: Support digital service delivery, data security, staff IT training, maintain the practice website, and liaise with NHS IT teams.
About us
Salters Medical Practice is a well-established, rural GP surgery serving around 9,000 patients. We are proud members of the Droitwich and Ombersley Primary Care Network, working collaboratively with local practices to deliver excellent care. We value teamwork, innovation, and a patient-first approach. Our supportive admin team includes an Operations Manager, IT Lead, medical secretaries, clinical coders, and care coordinators.
Job responsibilities
The post-holder will take lead responsibility and have oversight for all managerial and commercial aspects of Salters Medical Practice, just as the partners, who comprise four GPs and one clinical pharmacist, lead on clinical matters. Responsibilities include developing and maintaining a safe, responsive, and trusted clinical practice for service users and a positive place of employment for the workforce, while ensuring the profitability and sustainability of the practice as a commercial business. This requires effective, cooperative work between the post-holder, partners, clinicians, administrators, and external colleagues.
Person Specification
Qualifications
* Proven experience (3 to 5 years minimum) in a senior management role.
* Strong leadership and interpersonal skills.
* Highly organized with the ability to prioritize in a fast-paced environment.
* HR and financial management experience essential.
* NHS Primary Care experience is highly desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure no previous criminal convictions.
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