Main duties of the job
To co-ordinate with the consultants and physiologists to maximise existing sleep capacity, with timely bookings and frequent patient contact.
To help the team develop standardised operating policies for publication on the Trust's website and Intranet.
To help the team with developing or amending patient information leaflets.
To ensure stocks of equipment and consumables are maintained within budgetary allocation.
To liaise with GP's and internal consultants wishing to access the service.
To regularly report to the Assistant Service Manager regarding DM01 performance and any service issues.
To maintain robust tracking of all Sleep and CPAP patients.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
1. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
2. St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
3. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
4. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Person specification
Qualifications
Essential criteria
5. NVQ level 3 or equivalent
Desirable criteria
6. BTEC / HND
Experience
Essential criteria
7. Experience in a patient focused or customer service role, preferably within health or social care
Desirable criteria
8. Understanding of patient pathways within NHS
Skills
Essential criteria
9. Ability to deal sympathetically and sensitively as necessary to patient needs
Desirable criteria
10. Excellent attention to detail and the ability to work unsupervised