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Retentions servicing specialist complex servicing - marlow, sl7 1yl

London
Permanent
Kensington Mortgages
Posted: 28 November
Offer description

Job Description

Retentions Servicing Specialist Complex Servicing - Marlow, SL7 1YL

Retentions Servicing Specialist Complex Servicing

Location: Remote -UK residents only

Hours: Monday to Friday 09:00 17:30

Salary: Up to £27,000 25 days holiday a fantastic range of benefits

The Role As a Servicing Specialist, you'll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non-advisory role focused on delivering exceptional service and ensuring regulatory compliance.

What You'll Be Doing:

* Supporting customers at the end of their fixed-term mortgage rate
* Handling complex queries and guiding customers through renewals
* Managing requests around payments, redemptions, and overpayments
* Creating accurate documentation and maintaining detailed records
* Investigating discrepancies and resolving issues with care
* Managing high volumes of calls and transactions
* Supporting vulnerable customers with empathy and tailored solutions
* Collaborating across teams to maintain service levels

What You'll Bring:

1. Experience in a customer-focused, target-driven environment
2. Mortgage ...

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