Job Description
Retentions Servicing Specialist Complex Servicing - Marlow, SL7 1YL
Retentions Servicing Specialist Complex Servicing
Location: Remote -UK residents only
Hours: Monday to Friday 09:00 17:30
Salary: Up to £27,000 25 days holiday a fantastic range of benefits
The Role As a Servicing Specialist, you'll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non-advisory role focused on delivering exceptional service and ensuring regulatory compliance.
What You'll Be Doing:
* Supporting customers at the end of their fixed-term mortgage rate
* Handling complex queries and guiding customers through renewals
* Managing requests around payments, redemptions, and overpayments
* Creating accurate documentation and maintaining detailed records
* Investigating discrepancies and resolving issues with care
* Managing high volumes of calls and transactions
* Supporting vulnerable customers with empathy and tailored solutions
* Collaborating across teams to maintain service levels
What You'll Bring:
1. Experience in a customer-focused, target-driven environment
2. Mortgage ...