Site Manager – Full Time 37 Hours per Week
Salary: £36,363 - £40,777 per annum. Permanent. Full time. 37 hours per week.
International Sponsorship: This role is not open to international sponsorship.
Location: Chorley HWRC and Haslingden HWRC.
Grade: Grade 8 (Managerial).
Staff Responsibility: Yes
The Site Manager will report directly to the Operations Manager (HWRCs) and will manage a team of permanent staff members across two or more operational facilities. Additional casual staff will report to the Site Manager when working on their allocated facilities.
The Site Manager will be responsible for delivering the day to day operation of the council's HWRCs – although assistance across the network of the council's other waste facilities will be required from time to time – ensuring efficient, compliant and safe operations are achieved in line with routine operational standards.
A large focus of this role will be the direct line management of operational staff, which includes dealing with absence, discipline, welfare, training and mentoring. The post‑holder will need to be able to routinely apply all council policies in this respect and be able to deal with complex situations and conflicting issues.
The Site Manager will lead on the delivery of operational service improvements to achieve performance and financial improvements, motivating staff to deliver the requirements of senior managers.
The Site Manager will routinely cover for other Site Managers and, in the event of the long‑term absence of another Site Manager or a post vacancy, may, from time to time, be allocated temporary responsibility for facilities not otherwise permanently under their management.
Essential Requirements
* Certificate of Technical Competence (COTC) Level 4/Occupational Certificate of Competence (OCC) – or must achieve competence within 12 months of appointment – relevant to the facility being managed.
* Experience of operational practices and health, safety and quality management systems in an operational setting.
* Excellent communication skills and the ability to train, mentor and motivate staff with varying skills and abilities.
* The ability to deal with, and make decisions in, difficult or challenging situations.
* A desire to lead by example.
* A commitment to provide high levels of customer service.
* An understanding of the legislative framework associated with the delivery of the role.
Additional Responsibilities
* Providing the statutory Technically Competent Manager (COTC/OCC Holder) function for the allocated permitted facilities.
* Day to day management of operational staff and the implementation of all related council policies.
* Training, mentoring and motivating staff, monitoring their progression throughout.
* Organising and coordinating the work of the team to ensure required service levels and operating standards are achieved.
* Ensuring site staff are sufficiently trained and knowledgeable to deliver these requirements in the manager's absence.
* Implementation of operational and performance improvement initiatives.
* Ensuring that all facilities are operating in a safe and compliant manner.
* Ensuring operations are compliant with all statutory and legal obligations.
* Ensuring the council policies are fully and effectively implemented and making decisions on their implementation within provided guidelines.
* Providing a technical reference and guidance for the team.
* Dealing with customer complaints, queries and enquiries, often in person, and at times in difficult or challenging situations.
* Monitoring operational contracts and liaising with service providers and external organisations.
* Development, implementation and monitoring of safe systems of work and wider quality management systems.
* Monitoring and ensuring operational spend is in line with expectations.
* Building and sustaining strong and effective relationships with stakeholders.
* Providing verbal and written reports and updates on key areas of work to senior managers and other stakeholders.
* Identifying opportunities for improving procedures and processes within the team or wider service area to support the continuous improvement of services.
* Supporting the Operations Manager (HWRCs) in the delivery of aspects of his or her role that are commensurate to the grade of the post.
General Conditions
* The post holder may be required to work up to one day per calendar month on a weekend or Bank Holiday. Such days will be paid at overtime rates. This requirement is mandatory and not optional.
* The post holder is required to be on call, on an out of hours rota (usually 1 in 9). Additional payments will apply for any additional hours worked. This is mandatory.
* This is an Essential Car User post and the post holder is required to hold a valid category B driving licence and have a suitably insured vehicle available for work purposes at all times.
* The post holder may be required to drive a manual LCC vehicle in relation to their role.
Certificate of Technical Competence (COTC)
* The Grade 8 Site Manager (HWRC) is the Technically Competent Manager for the sites within their area of responsibility.
* Where a successful applicant has an up‑to‑date relevant COTC, all appointments to the Grade 8 Site Manager (HWRC) posts are conditional on demonstrating this.
* Where a successful applicant does not have a relevant COTC, appointments may still be considered and will be conditional on committing to successfully achieving the full COTC within a 12‑month period from starting in the post.
* For a conditional offer based on achieving the COTC, a learning agreement will be signed and a training/support plan will be put in place, with regular monthly reviews and a final review before the 12‑month anniversary.
* If the required progress is not made during the 12‑month period or the COTC is not achieved by the end of the 12‑month period, continued employment may be considered, which may lead to dismissal if the conditions are not met.
* The post holder must hold the stated competency qualifications, renewing them as required continuously while in the post.
* The council will cover the financial cost of achieving and/or maintaining a COTC subject to the terms of a learning agreement.
Learning Agreement
* The learning agreement, upon attaining a relevant COTC qualification, requires the employee to stay in employment with the council for 12 months from the date of award, or 6 months from the date of any renewal.
* If the employee leaves the council's employment within these periods, they must pay a proportion of the cost of attaining the COTC (or renewal) as set out in the agreement.
Other
* Equal Opportunities
* Health and Safety
* Customer Focused
Equal Opportunities
We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this policy in their work.
Health and Safety
All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to apply our general statement of health and safety policy.
Customer Focused
We put our customers' needs and expectations at the heart of all that we do. We expect our employees to have a full understanding of those needs and expectations so that we can provide high quality, appropriate services at all times.
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