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Operational Support Manager (OSM) – Security & Facilities Management
Location: Mobile / Multi-Site (Regionally Based) - (Company vehicle provided)
As an Operational Support Manager, you will play a pivotal role in delivering high-quality Security and Facilities Management services across multiple sites. This dynamic, mobile position blends hands-on operational support with team leadership, client liaison, and compliance oversight.
You will act as a key extension of the regional operations team, ensuring seamless service delivery, supporting contract mobilisation, and maintaining operational resilience. The role combines traditional security supervision with a range of basic planned preventative maintenance (PPM) and soft FM tasks, aligned with FRG’s integrated FM strategy.
Operational Support & Site Leadership
* Support the mobilisation and transition of new contracts, including staff inductions and equipment deployment.
* Provide on-site leadership during critical service periods, ensuring smooth operations.
* Assist in setting up welfare facilities, lockers, signage, and other mobilisation infrastructure.
Staff Management & Development
* Supervise and support static security officers, cleaners, and site operatives.
* Conduct welfare checks, uniform audits, and basic performance reviews.
* Mentor new team members and support internal talent development for supervisory roles.
Multi-Skilled FM Tasks
* Legionella Control: Carry out routine flushing, temperature checks, and logbook updates.
* Emergency Lighting: Perform monthly flick tests and maintain accurate records.
* Basic Maintenance: Undertake minor repairs and non-technical tasks, including:
* Replacing ceiling tiles and light bulbs
* Tightening fixtures and fittings
* Support building checks, meter readings, and PPM documentation as required.
* Assembling furniture or noticeboards
* Engage with client contacts to ensure satisfaction and escalate concerns appropriately.
* Maintain detailed records of inspections, interventions, and FM activities.
* Ensure all operations comply with Health & Safety legislation, SIA standards, and site-specific protocols.
Required Skills & Experience
* Minimum 2 years’ experience in a security, FM, or site supervisory role
* Valid SIA Licence (Security Guarding or Door Supervisor) – Essential
* Solid understanding of basic building services and compliance routines
* Physically capable and comfortable with manual, site-based tasks
* Full UK driving licence.
Desirable Qualifications
* Basic Electrical Safety Awareness
* First Aid at Work / Fire Marshal Certification
* Experience in handyman, caretaker, or multi-skilled FM roles
What We Offer
* Competitive hourly rate with travel expenses covered
* Access to FRG’s in-house Training Academy for FM skill development
* Clear progression pathway into Operations Management
* Opportunities to work on high-profile projects and flagship contract mobilisations
DE&I
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
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