Customer Sales Advisor (Seasonal)
Newton Abbot
Grade: CSA
Salary - £32,475 per annum / £17.78 per hour
About the team:
The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
About the job:
You'll confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensuring that customer requirements are met and exceeded.
Your mainresponsibilities will be:
* Providing the highest level of customer service and being proactive to customer needs
* Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
* Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
* Carrying out routine maintenance and cleaning of ticket machines and IT equipment
* Accurately completing all accountancy and other associated documentation
You'll need to be:
* Able to deliver exceptional front line customer service
* Able to understand customer requirements and expectations
* A Self-starter with a can do attitude
* Confident when decision making
* Able to remain calm yet directive in a crisis
* Able to work to strict
As a minimum, you will need to have:
* The ability to work as part of a team or independently
* Evidence of numerical ability
* Attention to detail
* Strong verbal and written communication skills
About the location:
Newton Abbot is the main station for the South Devon Area. It has good transport links to the surrounding area.
AdditionalInformation:
The role also provides relief cover for Totnes Station.
Working Pattern:
This role is seasonal and provides extra cover to the Newton Abbot and Totnes roster as required. This is a shift working position, covering 7 days a week including bank holidays. There is a guaranteed minimum of 240-hours per annum.
For furtherinformation, please contact Stephanie Chapman, Station Manager on 07590 601353
For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com
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We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate andencourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We reviewall roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
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https://exceptionalindividuals.com/neurodiversity/
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