Join to apply for the Cluster Sales Manager role at Malmaison.
Location: Birmingham.
Opened 2002
193 bedrooms
120‑seater Bar & Grill
12 private event spaces – largest seats up to 120
Spa – 5 treatment rooms, sauna, steam room, Jacuzzi, pool, rain showers
Housed within the former Royal Mail Sorting Office in the heart of the city centre, within minutes of New Street station and Grand Central. England’s second city, Birmingham is packed full of exciting attractions. From being named as ‘most exciting food destination’ by the Good Food Guide 2022 to the world‑class Bull Ring Shopping Centre, live performances at the Barclaycard Arena, Hippodrome and Alexandra Theatre, to tranquil walks down the Gas Street Basin canal. With multiple Industrial Revolution‑era landmarks that speak to its 18th‑century history as a manufacturing powerhouse, it’s also home to a network of canals, many of which radiate from Sherborne Wharf and are now lined with trendy cafés and bars.
About The Role
Cluster Sales Manager, Malmaison & Hotel Du Vin
Competitive Salary, Full‑Time Hours
Permanent Contract
Birmingham
A fantastic opportunity to help maximise the revenue across the Malmaison & Hotel Du Vin properties. As Cluster Sales Manager you will drive the Hotels’ Sales and Marketing plan. Reporting into the General Managers and the National Sales Director you will ensure that both brands are represented whilst actively looking for new opportunities and cross‑selling all hotels within Mal / HdV. You will lead, support and develop the cluster sales executive to ensure optimal performance and achievement of business objectives.
You will manage and lead the inquiry process, ensure the training and communication within the department and across the two hotels is implemented with maximum efficiency and develop strong relationships with guests within the hotels.
You will be a self‑starter, organised and able to prioritise actions whilst managing tasks through to completion. It goes without saying that excellent communication skills in both verbal and oral are essential as is confidence in presenting to senior decision makers in other businesses.
Experience in a similar role would be beneficial as would a working knowledge of the Hotel industry.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes that support you in developing your career.
* High Street Discounts on a range of high‑street shops, experiences, holidays and much more.
* Cycle to work scheme – save up to 40% on a wide range of bikes.
* Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
* Referral schemes that pay up to £1500 (just for getting your mates jobs!).
* A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
* We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
* We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save direct from your salary.
* We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
* We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
* Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Plus on completing your probationary period you will be provided with:
* Private Medical Healthcare
* Bonus Plan based on clear and transparent KPI’s
* Critical Illness cover
* Life Assurance
Our Sustainability Goals
* 100% of our electricity is generated using renewable energy with most of it coming from wind farms around the UK.
* We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
* We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
* Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development – Hospitality
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