Senior IT Support Technician Hunslet, Leeds (Onsite) Up to £32,000 Your new role Working alongside the support team, the successful candidate will be responsible for providing second-line support to the users within the business. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite support and install hardware. Responsibilities To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Support and aid the development of less senior members of the team. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader. Mana...