Overview
Our mission is to protect customers from cybersecurity threats. Our vision is to deliver a comprehensive AI-driven security stack that provides best-in-class protection. Our Threat Protection strategy at Microsoft spans multiple products and services, providing state-of-the-art protection across the entire digital estate. Our culture iscentredon embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
We are looking for aSecurityCloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Sentinel,DefenderXDR solutions andservicesand Purview Data Security. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers toleveragetheir Microsoft investments through architecture, implementation, and operational health engagements.Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Qualifications
1. The ideal candidate will have a breadth oftechnical depth &knowledge acrossMicrosoft Cloud security domains– SIEM & XDR,Purview-Data Security,Endpoint Security, Cloud Security, and Identity –Expertise/experiencefocused on:
2. Defender for Office (MDO)
3. Microsoft Sentinel
4. Microsoft Defender For Cloud (MDC)
5. Defender for Endpoint (MDE)
6. Defender for Identity (MDI)
7. Defenderfor Applications
8. Purview Data Security – DLP, MIP and IRM
9. Identity-Entra ID
10. Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the followingdomains:
11. SIEM and Cloud Security Analytics
12. Security OperationsCenter(SOC)
13. Extended Detection and Response (XDR)
14. Data Security – DLP, MIP and IRM
15. Identity
16. provenability to map the customer’s needs to technical solutions.
17. Strong technical understanding of Microsoft Security Solutions and of competitors.
18. Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
19. Demonstrated technical leadership inpreviousroles.
20. Able to quickly resolve customer escalations by coordinatingappropriate resourcesas needed.
21. Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
Other
22. Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
23. Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
24. Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
25. Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
26. Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
Responsibilities
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots and helping to remove technical blockers. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles, a background of deep technicalexpertise, and success building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.
Customer Centricity
27. Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
28. Customer/Partner Insights - Provide feedback & insights from customers/partners.
29. Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
30. Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management, Data Securityand Cloud Security.
Business Impact
31. Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
32. Identifyresolutions to Customer blockers byleveragingSA subject matterexpertise. Deliver according to MS best practices & using repeatable IP.
33. Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability,appropriate reusability, and reliability upon deployment.
Technical Leadership
34. Learn It All – Align individual skilling to team/area demands & Customer Success goals.
35. Accelerate customer outcomes - Shareexpertise, contribute to IP creation & re-use to accelerate customer outcomes.
36. Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
37. Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholdersin developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
38. Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such asZero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM,Data Security, Cloud Security and Identity
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect