Overview
FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. The company specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH Aero has locations in 14 countries with operations across the Americas, EMEA and APAC and more than 1,500 employees committed to service and excellence.
FDH Aero has been named a Best Places to Work in Aviation in 2024. We are looking for driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action.
What You’ll Do (Responsibilities)
* Provide on-site IT support to local user base
* Assist with project(s) and within time and budget
* Manage multiple and changing priorities daily
* Coordinate third party when needed to troubleshoot issues
* Provide exceptional service using skill set, and build on this skill set
* Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
* Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
* Take responsibility for own work and provide support to others in accomplishing their work
* Perform other duties as assigned
What You Bring (Qualifications & Skills)
* Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
* 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
* Demonstrate strong customer service attitude and demeanor
* Solid communication skills
* Organized and has efficient time management skills
* Strong attention to detail
* Ability to work interdepartmentally
* Demonstrate strong customer service attitude and demeanor
* Exercise strong critical thinking and problem-solving capabilities
* Proficient in Microsoft O365 Suite, Call Center unity desired
* Desktop and Laptop security encryption for Mac and PC
* Active Directory Management
* Knowledge and Experience of VOIP
* Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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