Overview
We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships. If you're passionate about helping organizations maximize their IT service management capabilities, we'd love to hear from you.
Responsibilities
* Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes
* Prepare cost-benefit models and contribute to solution design, including effort estimation and costing
* Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management
* Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform
* Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions
Qualifications
* Bachelor's Degree
* Extensive experience in ServiceNow development, configuration, and customization. Certified ServiceNow architect and professional
* Proven track record in implementing ServiceNow processes and best practices
* Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD
* Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams
* Ability to work independently and manage multiple projects concurrently
* Subject to pre-employment screening in line with the UK Government\'s Baseline Personnel Security Standard (BPSS); National Security Vetting (NVS) may apply
* Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL)
* Experience with Agile and Scrum methodologies
* Familiarity with DevOps practices and tools
* Understanding of cloud platforms (AWS, Azure, Google Cloud)
Benefits
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to develop your career
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as a core part of our culture
* A culture where ideas for growth and innovation are welcome
* Internal recognition programs for peer-to-peer appreciation
* Tools and policies to support work-life balance including flexible working approaches and family leave options
* Traditional benefits such as 25 days holiday, private medical, dental & optical cover, life assurance, and a pension plan
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