Customer Delivery Manager
Role Purpose
This key managerial position involves leading a team of field-based service engineers. The role is primarily field-based, requiring you to lead, manage, and support your team to ensure exceptional customer service across a geographic region within a set financial budget. You will be responsible for managing the performance and development of your engineers, contributing to operational improvements and performance enhancements.
Key Measures of Success & Accountabilities
* Delivering customer service across a region against KPIs.
* Contributing to budget performance by maximizing opportunities and minimizing costs.
* Leading, engaging, and motivating your team to optimize performance.
* Building and maintaining positive stakeholder relationships.
Key Enablers (Knowledge, Skills, and Experience):
* Experience in leading and delivering excellent customer service in a field environment.
* Strong people management, leadership, coaching, and engagement skills.
* Ability to adapt and perform in a fast-paced environment.
* Solution-focused approach to operational challenges.
* Ability to manage multiple complex tasks and priorities.
* Excellent facilitation, communication, and stakeholder engagement skills.
* Stakeholder influencing and challenging skills.
* Commercial awareness.
Why work for ADT?
We offer a platform for career progression with opportunities such as:
* Competitive salary
* Annual bonus scheme
* Pension scheme (up to 7% match)
* 25 days holiday plus bank holidays
* Company vehicle and ongoing training
* Health & safety programs and employee assistance
* Career development opportunities
* Long-standing team with an average of 20+ years of service
* Staff referral scheme up to £2,000
* Rewards & recognition programs
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