Job title: Claims Technician Salary: £26,403 - £28,142 Grade: B3 Hours: 37 hours per week (Full-time) Contract: Permanent Location: Leeds City Council - Civic Hall with hybrid working offered. As a Claims Technician, you will be proactive and self-driven to manage a mixed discipline caseload of insurance claims in a fast-paced working environment. Working within the Leeds City Council in-house Claims Team, you will ensure that claims are handled consistently in accordance with legislation and best practice. You will be an excellent communicator, able to work diligently and accurately to deliver outcomes for the council. Leeds City Council is one of the largest employers in the region with over 14,000 employees and we seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Claims Technician, you will bring to the role: Ability to work pro-actively, be results oriented, self-driven and to work independently. You should be able to solve problems in a constructive and timely manner and to actively seek to find solutions to problems. Communication skills with the ability to communicate complex issues effectively to a wide variety of audiences, both verbally and in writing. Experience working with end-to-end Claims Management Software system(s) Understanding of insurance principles, different policy classes and wordings An awareness of current issues and developments facing local government About the Claims Technician role: As a Claims Technician, you will be required to manage a mixed-discipline caseload of claims including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets. You will also manage a mixed discipline caseload of full/partial recovery of any monies paid out by the council from any relevant negligent Third Parties/their Agents or Insurers. You will be able to demonstrate knowledge and application of insurance principles, and different policy classes and wordings, and an understanding of how these are to be applied in a claims environment. You will liaise with key stakeholders both within and outside the council, including elected representatives and senior managers. You will assist in all of the day to day activities associated with delivering a successful claims function, providing support to the Claims Handlers in the development and provision of information, handling of complaints and management of different classes of claims. What we offer you We take pride in offering the best employee experience, with benefits including: a competitive salary and annual leave entitlement plus statutory holidays membership of the West Yorkshire Pension Fund with generous employer contributions flexible and hybrid working arrangements subject to service requirements a clear career pathway and continuing professional development opportunities a range of staff benefits to help you boost your wellbeing and make your money go further How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. To give yourself the best chance of being shortlisted for interview, please ensure you describe how you meet the essential requirements for the role, using appropriate examples where appropriate. If you have any queries or would like an informal chat about the role please contact Jonathan Foster, Senior Head of Internal Audit, Corporate Governance and Insurance. Call - 0113 37 88684or email - Jonathan.Foster@leeds.gov.uk We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job purpose - Managing a mixed discipline first and third-party caseload of claims from initial notification through to resolution including potential recovery, ensuring accuracy, fairness, and compliance with LCC/Insurer Claims Handling Best Practice policies/procedures and regulatory requirements (including the MOJ Portal). Claims will generally be of a lower value/less complex in nature than those dealt with by Claims Handler(s) and Claims Team Manager. The types of claims that may be dealt with are as follows (list is not exhaustive): - Personal injury (Employers Liability/Public Liability) Property damage Motor Fleet inc. Third Party & recovery Personal Accident, Travel, Crime, Foster Carer- All risks Responsibilities To manage a mixed discipline caseload of claims made against LCC including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets. To manage a mixed discipline caseload of some First Party/self funded scheme claims including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets. To manage a mixed discipline caseload of full/partial recovery of any monies paid out by LCC from any relevant negligent Third Parties/their Agents or Insurers. Assist in the management of the Insurance Section Claims email/post scanning in-box(s) To assist with responding to any complaints received regarding the handling of claims, ensuring actions are recommended where necessary with escalation to more Senior Management as appropriate. Assist in the provision of routine and ad-hoc Claims Management Information (MI) for budgetary, monitoring, Freedom of Information (FOI) or Subject Access Request (SAR) purposes. To liaise with LCC Directorates/Departments, insurance companies, loss adjusters, solicitors, legal counsel, and Insurance Brokers etc with regard to claims issues/queries and performance including the progress of individual claims To be familiar with LCC Insurance Policy cover/claims handling conditions as well as self-funded schemes and ensure compliance. To assist in responding to queries from officers, members, MPs, Communication Team and other internal stakeholders and external organisations and the public on claims issues including providing supporting data and analysis as appropriate. To maintain professional development by attending seminars/webinars, monitoring emerging issues etc to ensure awareness of relevant legislative and political developments and engaging in peer discussions/training etc. Provide support and input on the delivery of specific section and/or corporate initiatives, developments and projects as required commensurate with the grade of the post. Ensure processing of Purchase Orders/payment of claims/claims services related invoices etc in a timely manner. To assist, if necessary, with administrative duties in the Claims Team/wider Insurance Section to ensure that timescales are met. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. May be occasional travel to LCC sites or to attend Insurer/Broker/Panel Solicitor etc seminars/meetings/training events etc. Qualifications - ideally working towards or has a Professional Qualification (Claims/Insurance related) Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements. Analyse problems and to implement practical solutions. Communicate issues effectively to a variety of audiences from various disciplines and organisations verbally and in writing. An awareness of current issues and developments facing local government Have drive, enthusiasm and be highly motivated in order to improve the efficiency and quality of service. Display a responsible and co-operative attitude as a team member and a commitment to work towards meeting objectives and key targets. Be committed to own personal development and identifying training needs. Experience of Microsoft Office (especially Word, Excel, PowerPoint, Teams, and Outlook The ability to work pro-actively, be results oriented, self-driven and to work independently. You should be able to solve problems in a constructive and timely manner and to actively seek to find solutions to problems. Process driven with an eye for detail, a good decision maker and negotiator. Understanding of insurance principles, different policy classes and wordings Experience working with end-to-end Claims Management Software system(s). Essential Behavioural & other Characteristics Understand and embrace Leeds City Council Values and Behaviours and codes of conduct Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon Able to understand and observe Leeds City Council policies and procedures. Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills. Flexible and adaptable to change to assist other services as required commensurate to grade. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates. Experience of handling First/Third-Party claims including personal injury (ideally for/with a Local Authority - Fast Track)