Overview
User Researcher — Leeds, West Yorkshire (Hybrid) — 2 Month Contract – Inside IR35 – Immediate Start
A great short-term opportunity for an experienced User Researcher to deliver actionable insights that shape key online customer journeys - from browse and search through to checkout and booking.
The User Researcher lead end-to-end usability studies, combining moderated sessions, behavioural analytics, and customer feedback to uncover friction points and recommend clear, evidence-based improvements for product and design teams.
Responsibilities
User Researcher – Key Skills & Experience:
* Proven experience running usability research across web and app
* Strong understanding of user-centred design principles and qualitative methods
* Confident in synthesising findings into prioritised, actionable recommendations
* Skilled communicator with solid stakeholder management experience
* Familiarity with UserZoom or similar research platforms
This role would suit a hands-on User Researcher who enjoys turning insight into impact and delivering tangible improvements to user experience within a fast-paced digital environment.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
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