This is a part-time position requiring 16 hours per week, spread over two days. Each shift runs from 10:30 pm to 7:00 am.
* Handle all duties according to hotel policies, procedures, internal rules and standards.
* Assist Front Desk Manager/ Night Supervisors whenever necessary to ensure smooth night operations.
* Provide accurate audit of all deskwork and transactions from the day.
* Ensure work area is clean and well stocked.
* Maintaining and ordering stationary and office equipment.
* Conform to cash handling procedures at all times.
* Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
* Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
* Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
* Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
* Check in all guests according to the First Ten Program.
* Follow all cash handling and banking procedures to check out all customers efficiently.
* Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing
* Perform guest registration and room assignment and accommodate special requests of all customers.
* Be knowledgeable about Marriott Rewards and other frequent traveler programs.
* Know how to follow all hospitality guidelines.
* Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
* Know how to handle safe deposit boxes.
* Handle mail and messages properly and on a confidential basis.
* Know how to handle safe deposit boxes.
* Ensure the cleanliness of the Front Desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
* Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
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