Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers.
Key Responsibilities:
* Lead and manage day-to-day operations across repairs and maintenance services.
* Drive performance and value for money through effective resource management.
* Oversee a team of Contract Managers, Supervisors, and Trade Operatives.
* Ensure compliance with health & safety, regulatory frameworks, and accreditation standards.
* Collaborate with MTVH colleagues to deliver long-term property solutions.
* Act as NICEIC Principal Duty Holder for the region.
* Handle complaints and customer issues with professionalism and care.
* Maintain risk registers and ensure contract management procedures are followed.
* Take the lead on our developing our trade apprenticeship programme
* Work collaboratively with MTVH colleagues across various directorates
What We’re Looking For:
* Proven experience in senior management within a maintenance or housing environment.
* Strong commercial acumen and a track record of delivering operational excellence.
* In-depth knowledge of social housing maintenance and regulatory frameworks.
* Professional or trade qualifications (or equivalent experience).
* Deep understanding of applicable H&S / CDM legislation and how to apply it constructively
* Excellent leadership, communication, and conflict resolution skills.
* Ability to analyse data, make informed decisions, and drive continuous improvement.
* Commitment to customer service and collaborative working.
Interview Diary Date:
09 OCT 2025