Overview
Using a laptop and various internal systems and Microsoft packages to conduct your role. Working in a flexible way - some home working and some office-based work. Taking calls from the public, partnership agencies and colleagues. Managing shared email mailboxes as well as your own email. Booking appointments and sending letters and text messages confirming appointments. Uploading documents. Following processes. Attending and contributing at meetings.
Responsibilities
* Using a laptop and various internal systems and Microsoft packages to conduct your role.
* Working in a flexible way - some home working and some office-based work.
* Taking calls from the public, partnership agencies and colleagues.
* Managing shared email mailboxes as well as your own email.
* Booking appointments and sending letters and text messages confirming appointments.
* Uploading documents.
* Following processes.
* Attending and contributing at meetings.
Requirements & Additional Information
* This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
* Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
* This role requires a DBS disclosure.
* We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
* This role requires a DBS disclosure.
* This role is for Devon County Council; for more information about working for Devon please visit our Working for Devon page.
Additional Information
* Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
* We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
* Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
* Are you looking for a role where you make a difference? Are you looking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organisation where you are valued and provided with an attractive benefits package? If the answer is yes, then we have an exciting opportunity for you!
* Positive & enthusiastic attitude towards learning and supporting your colleagues.
* Good communication skills and the ability to build good working relationships with team members and wider colleagues.
* Ability to plan workload for the day and be adaptable when service needs might change.
* Ability to think on your feet and work with colleagues to resolve problems.
* Remain calm and resilient under pressure.
* Good customer service and interpersonal skills.
Benefits
* Flexibility with working hours and locations, including some home working
* Excellent health & wellbeing culture within the organisation
* Excellent employee discount scheme - 'Devon Discounts' and 'Blue Light Card' - Accommodation, Food & Drink, Leisure & Transport and more!
* Cycle to Work Scheme
* Excellent ongoing internal learning, development & training opportunities
* Local Government Pension scheme membership
* 26 days annual leave (plus bank holidays) - rising to 31 days after 5 years' service. (pro rata for PT staff)
* Employee Assistance Programme
* Opportunities for promotion and progression within the organisation
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