Job Description
Snr Service Assurance Manager - Salford, Greater ManchesterEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you.
And when you’re part of M&S, that individuality has the potential to make waves.All the detailsSummary The Senior Service Assurance Manager plays a critical role in ensuring the delivery and performance of Service Management practices across assigned D&T Tribes. Embedded within product, platform, or infrastructure teams, you'll act as the key link between Service Management and day-to-day delivery—making sure IT services meet required service levels for the business and its stores. As a Service Management ambassador, you’ll champion ITIL4, DevOps, and SecOps frameworks, helping teams balance agility with stability and risk control.
You'll proactively monitor performance, identify trends and risks, and drive improvements in collaboration with Tribe leaders and squads. With responsibility for service performance and practice maturity, you’ll regularly engage with senior stakeholders to address challenges, build alignment, and ensure continuous improvement across the Tribes you support. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
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