Service delivery • To develop, collaborate with and maintain positive and effective working relationships with partnership agencies throughout the community • Enable referrals and links between individuals and service providers • To engage face-to-face with identified service users to identify specific needs and appropriate interventions, supporting the HIU lead with rolling caseload and the prevention of HIU escalation of emerging users of unscheduled care • Help identified people reduce and maintain a reduction in use of unscheduled care through initiatives to facilitate and support that aligns to their needs, aspirations and concerns • Support people to attend a local community service suitable to their needs, help identify other activities in the area and go with them as necessary to help build confidence • Maintain contact with service users to monitor progress against goals and phase out contact as loneliness and social isolation is alleviated and use of unscheduled care reduces • Provide high quality information, signposting and promotion to a wide range of services • Maintain accurate, up‑to‑date and high‑quality records, ensuring timely completion of case notes and administrative tasks, and contribute to service reporting requirements as needed. • To effectively promote and represent the service to internal and external stakeholders. Quality and performance • Ensure that the service is efficient, reliable and delivered consistently with national and local guidelines, using the Quality Standards Framework as a basis for assessment • Share learning to ensure service development • Ensure that the impact of our service for service users is recorded through appropriate records, complete reports and paperwork as required • To regularly update and maintain systems and records for monitoring, reviewing and evaluating the service provision by using questionnaires and other modes of feedback utilised by service users and partner agencies • To ensure the service receives adequate publicity and is fully represented to those in the statutory and voluntary agencies that may use the service • Undertake risk assessments when necessary on the service user, environment and volunteers. To alert the HIU Service Lead of any concerns over referrals Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .