Customer Service Manager Location: Manchester Start Date: ASAP Salary - Up to £43,000 DOE Working Hours - Monday to Friday - 9am - 6pm - NO WEEKENDS Are you a driven and empathetic leader with a passion for delivering exceptional customer service? We're looking for a Customer Service Manager to lead a high-performing team of advisors, ensuring outstanding service delivery and compliance across the board. * Overseeing Team leaders and advisors * Leading and motivating teams of Customer Care Advisors * Enhancing service processes and business metrics * Driving compliance and implementing feedback from industry bodies * Supporting team leaders and fostering internal development * Collaborating on IT innovation and system improvements * Promoting a culture of continuous learning and improvement * Ensure departmental SLAs are met and regularly reviewed * Lead recruitment, coaching, and appraisals We're looking for someone who is: * 3 years Customer Service management experience * Strategic & Empathetic - able to balance business needs with customer care * Results-Driven - thrives on achievement and continuous improvement * A Natural Leader - respected, motivating, and focused on team development * Problem Solver - energized by challenges and committed to finding solutions * Organised & Analytical - skilled in planning, KPI analysis, and business intelligence * Compliance-Focused - understands the importance of regulatory standards Why Join Us? This is a fantastic opportunity to join a forward-thinking organisation that values innovation, compliance, and exceptional customer service. You'll be part of a team that's passionate about making a difference and committed to professional growth. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age