Job Title: Business Rates Officer Location: Birmingham Rate: £14.82 per hour Hours: 37 hours per week Contract Duration: 3 November 2025 - 31 December 2025 Working Hours: Monday to Friday, 09:00 - 17:00 About the Role: We are seeking a detail-oriented and customer-focused Business Rates Officer to join a dynamic Revenues and Recovery Team. This role is essential in maintaining and safeguarding the Council's Business Rates base, ensuring accurate billing, collection, and enforcement. Key Responsibilities: Assess and establish liability for Business Rates, applying appropriate reliefs and exemptions. Maintain accurate records in the Rating and Valuation Lists. Provide clear, in-depth advice to customers regarding Business Rates. Handle enquiries via email, phone, letter, and in person with professionalism and courtesy. Liaise with estate agents, solicitors, and property owners regarding empty properties. Refer properties for inspection and liaise with the Valuation Office Agency. Administer mandatory and discretionary rate relief applications. Promote direct debit payments and support enforcement actions when necessary. Attend court hearings and provide technical advice. Identify and report suspected fraudulent applications. Support service improvement projects as needed. Person Specification: Essential: Minimum 5 GCSEs (or equivalent), including Maths and English, or relevant work experience. Experience in Revenues or a similar environment. Strong knowledge of Business Rates legislation and enforcement processes. Proficiency in using Revenues and Benefits software and electronic document management systems. Desirable: Experience with NEC and Information at Work software. Ability to challenge valuation decisions effectively