Location: Household recycling centre, Sandwell, B69 2BP
Salary: £36,191.59 per annum plus shift allowance
Schedule: Full time 37 hours per week, working 5 out of 7 days. This will include weekend working and bank holidays.
As an HRC Supervisor in our Household Recycling Centre team, you’ll lead the day‑to‑day running of a busy civic amenity site, ensuring safe, compliant, and high‑quality service delivery. You’ll play a key role in helping communities recycle more effectively and reduce waste. In this role, your work has real purpose. You’ll support the public to separate waste correctly, maximise recycling rates, and ensure operations run smoothly and safely. Every day, your leadership helps create a cleaner, more sustainable environment while delivering a positive impact on local communities.
What You’ll Do
* Oversee daily operations of the Household Recycling Centre, ensuring full compliance with regulations and site procedures
* Lead, motivate, and support a team of colleagues to deliver excellent service and maintain high standards
* Manage rotas, timesheets, absence, and overtime requirementsMonitor performance against key service targets and ensure accurate waste reporting and data recording
* Maintain site standards, including cleanliness, safety, and upkeep of equipment and facilities
* Build strong relationships with colleagues, managers, and members of the public to support effective service delivery
Qualifications
* Proven experience in a supervisory role, with the ability to lead and motivate a team
* Strong communication and interpersonal skills, with a focus on customer service
* Confidence using IT systems, including basic Microsoft Office applications
* The ability to work independently, solve problems, and adapt to changing priorities
* A willingness to learn, develop, and undertake relevant training, including industry certifications
Benefits
* Holidays: 25 days plus 8 bank holidays
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working, and we operate a hybrid work structure in many of our business areas.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
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