MAINACCOUNTABILITIES ?ToworkacrossapatchdeliveringhousingandtenancymanagementtoresidentslivingintheCouncilsownaccommodationandtemporaryaccommodation(andfromtimetotimedeliveringtheseservicestocustomersofourprivaterentedhomesandGypsyandtravellerplots). ?Bethepointofcontactforresidentsthroughouttheirtenancy,includingsign-upsandexplainingtheirobligationsandtheresponsibilitiesoftheCounciltotheresidentundertherelevanttenancyagreementorlicence. ?Resolvetenancyenquiriesandtakeresponsibilityformanagingtenancyenforcementactionswheretenancyconditionsarebroken,whilstworkingwithothersinourwiderteamstosupportcustomerstosustaintheirtenanciesasmuchaspossible.Writeclear,easytounderstandbutlegallycorrectletters. ?Managecasesofanti-socialbehaviourandhateincidents,ensuringcasesarerecordedandcustomerskeptinformedthroughoutcasemanagement. ?TocompleteregularinspectionsofcouncilownedpropertiesensuringadherencetoHealthandSafetylegislationandregulationincludingfiresafety,gasandelectricalcertificationandasbestos?thislistisnotexhaustive. ?Beresponsibleforthecompletionofhealthandsafetycompliancechecks,riskassessments,includingfireriskassessments,andensurethesearerecordedandactionedinlinewithMBCsresponsibilitiesforhealthandsafety. ?Raiserepairsandcarryoutinspectionstoownedaccommodationandcommunalareas,ensuringadherencetoregulationandlegislation. ?Managevoidpropertiestoensurearapidturnaround,makingthepropertyreadyandavailableforre-lettingwithintargettimescales. ?Logandmonitorrepairs,complianceactionsandvoidsworksinthepatchandworkwiththeAssetManagementTeamandcontractorstoensurethesearedeliveredwithintarget. ?WorkwiththeHousingFinanceTeamtocloselymanageincomecollectionandproceedtotenancyenforcementactionsrequiredtocollectdebt,includingwherenecessaryeviction. ?Takeresponsibilityforthedeliveryofpersonalandteamperformancetargets. ?WorkwithourHousingandInclusionteamstosign-postcustomersbeinghousedfollowinghomelessnesstoaccesssupport,includingorderingsuppliessuchasbeddingandkitchenutensilsasrequired. ?Respondtocustomercomplaints,usingtheCouncilsComplaintsPolicyandProcessesalwaysmeetingtargetresponsetimes. ?Recordalltenancymanagementactions,customerinteractionsandhealthandsafetyinspectionsinanaccurateandtimelywayinthesharedITsystemsanddatabasesusedbytheHousingTeams. ?Tomaintainaccurateanduptodaterecordsofclientdetails. ?Tobeabletoworkeffectivelyaspartofateam. ?Toattendoutofhoursmeetingsandappointmentsasrequiredandtoparticipateinanoutofhourson-callrotaforhouseholdsinTAandothercouncilmanagedaccommodation. ExperienceExperienceofworkingwithvulnerablehousingcustomersandhomelesshouseholds Experienceofhousingmanagementincludinglettings,voids,repairsetc AthoroughunderstandingofSafeguardingincludingdomesticabuseandriskmanagement.