Overview
Head of Process Management / ITIL Process Manager – Leeds area, Hybrid role. You will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management, and Service Asset and Configuration Management.
Successful Head of Process Management / ITIL Process Manager will collaborate with Service Desk Managers to deliver and manage a fully integrated ITIL best practice framework.
As Head of Process Management / ITIL Process Manager you should act as lead for Service Integration in a multi-tower environment to define, develop, implement, adopt, and optimise processes across all Service Towers within the SIAM model.
Responsibilities
* Lead Knowledge Management, Problem Management, Change Management, Release Management, and Service Asset and Configuration Management.
* Collaborate with Service Desk Managers to deliver and manage an integrated ITIL framework.
* Act as lead for Service Integration in a multi-tower SIAM environment to define, develop, implement, adopt, and optimise processes across all Service Towers.
Qualifications
* ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) certification (preferred).
* Previous experience in a similar role with strong line management experience.
* Excellent communication, organizational skills, and the ability to clearly explain technical concepts to non-technical colleagues.
Apply
Head of Process Management / ITIL Process Manager – Apply now; we’re waiting to invest in your career!
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