20th May, 2026 Job Title: Housing Officer Type: Permanent Location: Cardiff Salary: £33000 - £38000 per annum (dependent on experience) Hours: Full-time, 37 hours per week BRC are working closely with a well-established Housing Association in Cardiff to recruit a motivated Housing Officer to support tenancy sustainment and deliver high-quality housing management services. This role involves providing frontline housing support to tenants, managing tenancies effectively, responding to housing needs, and ensuring excellent customer service across a designated patch of properties. Duties: Deliver a professional housing management service to tenants and residents Provide advice and support to help tenants sustain their tenancies, including rent payments and benefit guidance Conduct estate inspections and respond to neighbourhood issues, including anti-social behaviour Manage tenancy enforcement, including rent arrears prevention and appropriate actions where needed Coordinate property viewings, sign-ups, and tenancy terminations in line with policy Work with internal teams, contractors, and external partners to resolve housing issues Maintain accurate records, case notes, and performance information Requirements: Previous experience in housing management, customer service, or a related field Understanding of housing legislation, tenancy agreements, and rent management Excellent communication, negotiation, and problem-solving skills Ability to manage a caseload, prioritise tasks, and work independently IT literate with experience using housing management systems Full UK driving licence and access to a vehicle desirable For more information, please call Meg Smith on 02920 231000 or 01179 239100. To apply, please submit your CV outlining your relevant experience and qualifications.