To lead, motivate, and support Caseworkers and Senior Caseworkers in delivering a high-quality crisis service that offers a short-term therapeutic alternative to hospital admission for individuals experiencing mental health and emotional wellbeing challenges.
The role involves ensuring the team provides compassionate emotional support, creates a safe space for individuals in distress, and offers practical assistance to address underlying issues.
You will oversee service delivery, maintain quality standards, and guide the team in helping individuals develop plans to improve their circumstances and reduce the risk of future crises.