Technical Administrator Location: Bristol, Bristol, United Kingdom Salary: £27,000 to £27,900 per annum Type: Full-time - 37.5 hours, Permanent About our Organisation The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation. We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most. Soil Association Certification Ltd exists to accelerate the just transition across food, farming and land use, as a global leader in sustainability certification. We deliver trusted solutions with nature, for people and planet through the certification of high integrity holistic standards. These assurance schemes cover a wide range of sectors including food, forestry, farming, landscape restoration carbon markets, beauty and wellbeing, textiles and catering. We are recognised and trusted by consumers and businesses around the world, operating in over 60 countries delivering FSC and PEFC certification, and you will also find the Soil Association organic symbol on over 70% of organic products in the UK. About the Opportunity We are looking for a passionate and professional individual to join our Farming and Growing team as a Technical Administrator working predominantly with our organic licensees and Certification Officers. The role will have a particular emphasis on handling organic queries into our inboxes including field changes, non-organic livestock permissions, and non-organic seed permissions. The role is hybrid with 40% spent at our Bristol office. The role requires attention to detail and for the individual to be efficient and to provide excellent customer service to our licensees. About You You must have administration experience within an office environment, worked in a customer service role previously, and experience of using databases. We would also welcome candidates who have farming experience, experience of organic certification processes or knowledge of organic farming. You need to have a strong work ethic, good communication skills, and have experience in handling incoming queries over the phone and via email whilst always providing excellent customer service. o Some of the standards our licensees are certified to include Soil Association’s organic, GB Organic, Naturland, Canadian Organic Regime and Bio Suisse standards. Our Benefits We offer a range of financial and lifestyle benefits to all our employees, including: 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) Pension scheme with ethical investment options and employer contribution increasing with length of service Free membership of the Soil Association and discounts on organic produce Volunteer days to give back to the local community or support green initiatives Family friendly policies and flexible working Cycle to work scheme Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce To Apply Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. For any queries, please contact recruitment@soilassociation.org Please note we do not accept CVs or Cover Letters. We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. Thank you for your interest in supporting our work at the Soil Association.