Duties Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Develop and implement operational policies and procedures to optimise efficiency and guest satisfaction. Oversee staff recruitment, training, and performance management, fostering a positive team environment. Ensure compliance with health and safety regulations, as well as legal requirements related to hospitality operations. Manage guest relations by addressing complaints promptly and ensuring a high standard of customer service. Coordinate with vendors and suppliers to maintain inventory levels and service quality. Monitor financial performance, including budgeting, forecasting, and cost control measures. Promote the hotel’s services through marketing initiatives and community engagement activities. Maintain a welcoming atmosphere that reflects the hotel’s brand values and commitment to excellence.