You’ll lead on design projects, working alongside colleagues in the Experience & Service Design team and in collaboration with global cross‑functional teams. You’ll help us to champion customer experience, designing experiences to support the continued development and growth of new and established products and services for the English Product Group.
We are a Disability Confident (DC) employer committed to equality and inclusion, ensuring our recruitment process is accessible to all. The DC scheme’s Offer of an Interview commitment applies to applicants who opt in, disclose a disability or a long‑term health condition, and meet the minimum criteria for the role.
Work arrangement: Hybrid role, 40–60% time face‑to‑face at your dedicated location. Flexible working requests are considered from day one.
Responsibilities
* Initiating, planning and executing design activities to deliver outputs from concept to implementation.
* Leading user experience research projects and acting on findings.
* Establishing and managing stakeholder relationships to align solutions with business strategies.
* Demonstrating a human‑centred design approach in all work.
* Contributing to the development of a highly collaborative and effective design team, aligning to and promoting our strategy.
Qualifications
* Leading complex experience and service design projects, designing digital solutions.
* Effectively organising your time to deliver work within agreed timeframes.
* Working with unknowns, making recommendations and decisions to inform experiences.
* Clearly presenting and communicating work to cross‑functional teams and different levels of seniority.
* Building strong relationships and managing stakeholders, fostering an inclusive environment that accommodates different working styles.
* Working in an Agile/Scrum environment.
* Relevant UX training and certification.
* Experience working in distributed and multi‑cultural teams.
Benefits
* Competitive salaries.
* 28 days annual leave plus bank holidays.
* Private medical and Permanent Health Insurance.
* Discretionary annual bonus.
* Group personal pension scheme.
* Life assurance up to 4 × annual salary.
* Green travel schemes.
Cambridge University Press & Assessment is a world‑leading academic publisher and assessment organisation, a proud part of the University of Cambridge.
We welcome applications from all candidates, regardless of demographic characteristics, and are actively seeking to employ people from a wide range of communities.
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