Job Purpose
To oversee and manage the effective delivery of construction projects by organising tradespeople, supervising site activity, ensuring compliance with health and safety standards, and maintaining a high level of customer satisfaction. The Contracts Manager is responsible for supporting the Managing Director and Quantity Surveyor through the coordination of operations across multiple sites and acts as a key liaison between tradespeople, customers, and office personnel.
Key Responsibilities
Project and Trade Organisation
Schedule and coordinate the deployment of tradespeople (both directly employed and sub-contracted) across multiple projects.
Ensure projects are planned, resourced, and delivered on time.
Work closely with Site Foremen to allocate labour and resources effectively.
Monitor project progress and proactively identify and resolve issues.
Site Supervision and Health & Safety
Draw up pre-commencement documentation, with the support of office personnel and software programs. These may include, but are not limited to Construction Phase Plans, Risk and Method Statements, Fire Risk Assessments, Ladder and Scaffold Inspections. Training can be provided.
Oversee health and safety compliance on all active construction sites.
Conduct regular site visits to ensure procedures and regulations are adhered to.
Take immediate action on any breaches of health and safety protocols.
Carry out regular Toolbox Talks
Leadership and People Management
Act as line manager to all directly employed tradespeople.
Lead, motivate, and support staff to maintain high levels of performance and conduct.
Manage disciplinary and grievance issues in collaboration with the office and in accordance with company policy.
Promote a culture of respect, responsibility, and teamwork.
Customer Relations and Quoting
Attend customer sites to collect information for Small Works job quotations.
Provide excellent customer service during site visits, including clear communication about scope, timelines, and expected wait times.
Ensure accuracy in the information gathered to support efficient estimating and job planning.
Maintain a professional and approachable manner in all customer interactions.
Material and Supply Coordination
Work cohesively with our Buyer to manage the ordering and timely delivery of materials to support site operations.
Coordinate with Site Foremen to assess material needs and delivery schedules.
Maintain inventory awareness and ensure no disruption to work due to material shortages.
Provide realistic and achievable timelines for material availability and job commencement.
Communication and Reporting
Provide regular updates to the Managing Director and Quantity Surveyor on site activity, labour needs, and job progress.
Act as a central point of communication between the site, office, and customers.
Ensure transparency in reporting and prompt escalation of risks or concerns.
Key Skills and Attributes
Strong leadership and team management skills
Excellent organisational and time management abilities
Effective written and verbal communication skills
Approachable, consistent, and professional with customers
Ability to remain calm and make sound decisions under pressure
Strong attention to detail and a commitment to quality and safety
Qualifications and Experience
Proven experience in a Contracts Manager or similar leadership role within the construction industry
In-depth knowledge of health and safety regulations in construction
Experience managing teams of tradespeople across multiple sites
Full UK driving licence
SMSTS qualification
TPBN1_UKTJ