As a Customer Service Advisor, youll be the first point of contact for customer queries via phone, email, and webchat. Youll take ownership of issues, ensure timely resolutions, and contribute to a culture of continuous improvement in customer experience.
Key Responsibilities:
Respond promptly to calls, emails, and webchat enquiries
Resolve post-sales queries and complaints with professionalism
Maintain accurate records and audit trails using diary systems
Collaborate with internal teams to manage customer expectations
Ensure compliance with SLA standards and business rules
Understand operational procedures and their impact on credit management
Meet weekly and monthly objectives set by the Ecommerce Manager
About You
Essential Experience & Skills:
Previous customer service experience
Understanding of online trading, regulations, and standards
Friendly and empathetic communication style
Strong problem-solving and influencing skills
Resilience in handling complaints and difficult interactions
Commercial awareness and attention to detail
Ability to multitask, prioritise, and meet deadlines
Adaptability to change and excellent interpersonal skills
Desirable:
Industry and product knowledge
Proficiency in Microsoft Office (Outlook, Word, Excel)
Why Join Us?
This is a great opportunity to be part of a team that values customer satisfaction and operational excellence. If youre passionate about service and thrive in a fast-paced environment, wed love to hear from you.
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