Overview
Customer Service Agent – Reference: OCT20254628
Location: Ipswich
Salary: £27,745 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week
Expiry date: 16:09, Wed, 19th Nov 2025
We’re here to keep people moving, that’s what we do.
Responsibilities
As a Customer Service Agent, you play a key role in delivering our award-winning service to customers. You will ensure our vehicles are where we need them to be, when we need them to be there. You’ll be at the centre of a busy, fast-paced branch, often the first point of contact for customers, confidently delivering a great service with a smile. You will manage more than one task at a time, including resolving a customer rental query, administering a customer account, and overseeing daily vehicle movements in and out of the branch.
You don’t need previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need strong customer service know-how, administrative skills, and a calm, can-do attitude (along with a Full UK or EU Driving Licence) to get things done.
Qualifications
Required:
* Full UK or EU Driving Licence
* Customer service experience or aptitude
* Ability to multi-task in a busy environment
Benefits
* A fantastic quarterly bonus scheme (£1,387 pa OTE)
* Start with 24 days annual leave, rising to 26 days with service plus the option to buy or sell up to 5 days each year, plus public holidays and an extra day off to celebrate your birthday
* Free life assurance (2 x your salary)
* Well-being services (incl. 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
* Exclusive colleague-only vehicle-leasing schemes
* Pension & save-as-you-earn share scheme
* Benefits App offering discounts and cashback
* Stream App for financial wellbeing and benefits access
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, with opportunities to thrive in your career.
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