Robert Half Technology are assisting a market-leading financial services organisation to recruit an Amazon CX Senior Engineer on a contract basis. Hybrid working - London based.
Role
* The Amazon CX Senior Engineer will lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions.
* Lead technical design and architecture for advanced Amazon Connect implementations.
* Develop sophisticated contact flows incorporating third-party integrations, SSO, and complex customer requirements.
* Design and implement advanced Amazon Q integrations.
* Create optimised forecasting, capacity planning, and scheduling solutions.
* Lead conversational design strategy and implementation across multiple customer journeys.
* Leverage Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides to enhance customer experience.
* Guide customers through migration strategies from legacy contact centre platforms.
* Lead client-facing technical workshops and deliver advanced training sessions for IT stakeholders (including solutions architects, network engineers, and IT support).
* Collaborate with the wider practice team, providing technical support for presales activities and in-flight projects.
* Produce high-quality technical artefacts such as architecture diagrams and solution designs.
* Act as an escalation point for complex technical challenges.
Profile
* 4+ years' experience in technical implementation or consulting roles.
* AWS certifications including:
o Amazon Connect Communications Specialist
o Amazon Connect Developer Specialist
o At least one AWS Foundation-level certification
o At least one AWS Associate-level certification
* Experience building within the Amazon Connect console.
* Strong programming skills in Python or JavaScript.
* Advanced experience with infrastructure-as-code (CDK or Terraform).
* Experience designing integration patterns with external systems.
* CI/CD pipeline implementation for contact centre solutions.
* Knowledge of performance optimisation, scaling strategies, and security architecture for contact centres.
* Experience with custom development to extend Amazon Connect functionality.
* Excellent communication skills, able to work collaboratively and lead technical discussions.
Company
* Market-leading financial services organisation with offices in London.
* Hybrid working arrangement.
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications, or training.
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