Branch Administrator – Mansfield Service Branch (Stannah)
We have an exciting opportunity for a Branch Administrator to join Stannah, based at our Mansfield Service Branch. This role involves providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers – always offering a friendly and professional service. Youll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.
Working hours: 09:00 – 17:15 Monday – Thursday and 09:00 – 16:45 on a Friday (1 in 4 working Monday to Thursday 7am till 3:45 and Friday 7am till 2:45pm).
Branch Administrator Responsibilities
* Provide full administrative support to the branch and service team.
* Maintain strong communication with both internal and external stakeholders.
* Raise and check invoices, handle customer records, and perform general office duties.
* Take customer calls and deal with their queries.
* Schedule planned maintenance and liaise directly with customers.
* Promote and ensure Health & Safety compliance across all branch activity.
Branch Administrator Requirements
* Previous experience in a busy administrative role.
* Excellent planning, prioritisation, and organisational skills.
* Proficiency in Microsoft Office and strong data interpretation skills.
* Strong interpersonal and communication abilities.
* Comfortable working under pressure and handling sensitive situations with professionalism.
Benefits
* Market Aligned Salary, paid on a monthly basis.
* Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits.
* 25 days holiday, plus bank holidays.
* Holiday scheme to buy extra days’ annual leave.
* Pension Scheme with matched contribution/salary sacrifice.
* SimplyHealth Cash Plan for health costs (e.g., dental, optical, physiotherapy, chiropody treatments).
* Life Assurance Scheme.
* Long Service award scheme, with holiday benefit.
* Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out.
* Employee Assistance Programme.
* Enhanced maternity and paternity provision.
* Free parking.
Equal Opportunities
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
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