Job Description
* Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
* Completing the end-of-day audit processes across our Property Management and Point of Sale systems
* Acting as the main point of contact for guest queries, late arrivals and early departures
* Preparing guest accounts and ensuring all financial transactions are accurate
* Carrying out regular security checks across the property to ensure guest and staff safety
* Handling calls, reservations enquiries and guest requests during the night
* Supporting other departments where needed to ensure exceptional service at all times
Qualifications
* Front office experience within a luxury hotel setting
* Strong numerical skills for accurate night audits
* Exceptional communication suited to a 5‑star guest experience
* Ability to work independently as the overnight hotel representative
* Knowledge of hotel systems including PMS and POS
* High attention to detail in all guest and financial tasks
* Strong security awareness during property checks
* Availability for night shifts at Fairmont Cheshire The Mere
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people