Scale Space is an exciting scaleup community in the heart of White City, with an ambition to be the best innovation ecosystem in the world. To unlock the potential of UK innovation by supporting scaling businesses in their growth. By connecting these businesses to the people, services, and space they need to thrive! Building on over 20 years’ experience of the UK’s leading venture builder, Blenheim Chalcot, and research and talent from Imperial College, a top university, we know what it takes to scale!
About our Events Team:
Our on-site events team organises and executes a variety of business meetings, conferences, and social events in our building. With 5 versatile conference spaces, some with capacity to host 150+ attendees, and 20 well-equipped meeting rooms. On average, we hold 20 events every week for over 500 customers. its a vibrant hub where connections flourish!
About the Community Team:
The Community Team are Scale Space’s primary customer-facing resource. They perform a concierge role from the building’s main reception desk, and they support handle all forms of contact from members.
a portfolio-wide community and learning & development programme built exclusively for the future leaders of our ventures and scale-ups. Alongside your role, you will undertake a 15-month RedTeam L&D programme, giving you access to learning materials, training, and experts to help you set up your own career adventure. This approach is at the heart of the Pioneer programme vision, and both Scale Space and the RedTeam are committed to working with you to help you excel.
In this role, you will manage the 2 event coordinators. Strong performance will lead to you also taking responsibility for the Community Team (3 Community Assistants and the Community Team Manager).
Supervise and support team members, providing guidance, training, and performance feedback to ensure consistent, high-quality delivery.
Quality Assurance & Risk Management
Establish and maintain best practices to ensure all events meet Scale Space’s standards. Identify and mitigate risks associated with operations.
Develop and implement external marketing strategies to attract new customers for events and meeting room bookings, working closely with the marketing team to maximise occupancy and revenue.
Act as the primary point of contact for key stakeholders, fostering strong relationships and ensuring their needs are met throughout the event lifecycle. Monitor and report on performance, event revenue, and customer feedback, using insights to inform future improvements.
Continuously review and enhance processes, leveraging technology and AI where appropriate to improve efficiency and customer experience.
Manage all email communications to members, including updates on key activities such as planned fire drills or incident response. Handle serious member complaints promptly and professionally. Lead the quarterly customer survey (NPS), analyse responses, and create actionable plans to address feedback and improve the member experience.
Organise and coordinate new company move-ins, offboarding and moving out processes, and internal office moves. Ensure all logistics are managed efficiently, stakeholders are informed, and transitions are seamless for all parties involved.
Leadership and team management – guiding and supporting the team to ensure consistent performance and professional development.
Planning and execution – managing complex event schedules, coordinating logistics, and ensuring smooth delivery.
Customer service and complaint resolution – handling member enquiries and complaints with professionalism and empathy.
Communication and stakeholder engagement – clear and effective communication with internal teams, external clients, and stakeholders across the event lifecycle.
Marketing and revenue generation – developing and executing marketing strategies to attract new customers and increase bookings.
Operational coordination – managing move-ins, office relocations, and offboarding processes with precision and care.
Crisis and incident management – managing communications and responses during planned drills or unexpected incidents.
Data analysis and reporting – managing customer surveys (e.g., Attention to detail and compliance – ensuring all event setups and operational activities meet specified requirements and safety standards.
At Scale Space, we don’t just offer a job — we offer a place where your personality, skills, and energy bring events to life every day. As our Community and Events Manager, you’ll be at the heart of our thriving community, overseeing Front of House, helping deliver everything from high-profile conferences and formal dinners to vibrant socials that make Scale Space special.
Competitive salary + up to 10% annual bonus.
~ Overtime where necessary to cover events outside normal working hours
~ Free lunch every day – enjoy a variety of hot meals and fresh salad options
~25 days paid holiday, plus Bank Holidays
~ Birthday day off
~ Life Assurance
~ Pension Scheme
~£1,000 flexible benefits budget – choose from private health insurance, extra holidays, gym membership, and more
~ Ongoing learning and development opportunities to help you grow
We have a rigorous recruitment process to ensure we attract the very best and diverse talent. This will involve an initial telephone conversation, followed by a panel interview and a case study over two stages where you will meet with the businesss management team.
Diversity is one of our core values, thus making it core to our business. We strive to maximize the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing recruitment@blenheimchalcot.You can review our privacy policy here .