Customer Success Manager - Front of House Hospitality
This role will be based 3 days a week in one of our Access Offices. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you:
As a Customer Success Manager, you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, be customer-centric, and passionate about how software can help make our customers’ lives and businesses better.
You will be confident in building and maintaining effective relationships at all levels internally and within your customer base. You will be solution-focused, capable of conducting periodic reviews, providing regular progress reports, and demonstrating the value of Access solutions. You should be commercially savvy and strategically informed, establishing yourself as our Customers’ Ambassador internally and Trusted Advisor to our customers.
Day to Day you will be:
1. Reporting, identifying risks & opportunities, taking appropriate action, driving continuous improvement, and providing communications & updates.
2. Establishing yourself as a trusted advisor by creating, nurturing, and maintaining solid relationships with key customers and stakeholders (including C-Suite).
3. Analyzing and resolving customer challenges promptly, engaging appropriate resources, and influencing outcomes.
4. Conducting periodic reviews discussing trends, sentiment, success factors, and opportunities for product and service expansion.
5. Generating upsells and expansion revenue through customer insights, industry, and product knowledge.
Skills and experiences you might include:
* Ability to analyze and resolve customer challenges quickly, engaging appropriate resources and influencing outcomes.
* Capability to handle multiple conflicting priorities under pressure.
* Strong commercial acumen and negotiation skills.
* Ability to articulate how specific product features will help achieve customer success outcomes.
* Analyzing and understanding product usage data by customer or segment.
What are we all about?
The Access Group is a leading UK-headquartered provider of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient through our products and solutions that connect people with the right data at the right time via Access Workspace.
We are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, even if your previous experience doesn't align perfectly, you might be the perfect fit. We believe in equality and the transformative power of diversity.
Join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you. Let's make a difference together.
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