AWS Connect Engineer
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Location: Harrow- 3 days on site
Type: Full-Time, Permanent
Salary: £60,000 - £65,000 + Benefits
Are you ready to be part of a once-in-a-generation transformation thats shaping the future of one of the UKs most iconic institutions? A leading operator in the UKs gaming and entertainment sector is looking for a Systems Support Engineer to join their cutting-edge technology team, supporting applications that serve millions across the nation.
The Role
This is your chance to contribute to a major transformation programme thats modernising customer and retailer support systems at scale. Youll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs.
Working in collaboration with internal teams and third-party providers, youll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK.
Your Responsibilities
Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications.
Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText.
Drive system improvements, compliance, and operational resilience using ITIL practices.
Monitor performance, analyse trends, and implement preventative solutions.
Contribute to the design and delivery of application roadmaps with a focus on long-term business value.
Your Experience
Proven experience working within AWS and Azure cloud environments.
Hands-on experience with telephony/call centre systems, including Amazon Connect.
Strong background supporting platforms like ServiceNow and OpenText.
Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL).
Familiarity with GDPR, PII handling, and data security best practices.
A strong technical foundation with a collaborative, solutions-oriented approach.
Knowledge of ITIL v3 for incident and problem management.
If this role is for you, please apply below
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