Job Overview We are seeking a dynamic and highly motivated Registered Manager to provide strong and effective leadership and management to the service, ensuring delivery of high quality, person-centred care across day-to-day operations. This pivotal role involves ensuring the delivery of exceptional patient care, maintaining compliance with healthcare regulations, and fostering a positive environment for both staff and patients. As a Registered Manager, you will be responsible for coordinating multidisciplinary teams, managing clinical workflows, and implementing best practices to enhance patient outcomes. Your leadership will drive continuous improvement initiatives, uphold safety standards, and ensure the facility operates efficiently and effectively. Responsibilities Provide strong leadership and management of the service: support high-performing, motivated staff; promote trust, cooperation, high levels of performance, accountability and a positive culture. Ensure full compliance at the highest level with regulatory and legislative standards (e.g., CQC Fundamental Standards, Care Act 2014) and maintain our service delivery at “Outstanding” standard. Drive continuous improvement: identify, implement and oversee innovative, effective, efficient solutions for our clients’ care and support needs. Be accountable for maintaining and ensuring consistent adherence to all quality assurance systems, processes, current company policy and procedures. Manage incidents, complaints, safeguarding issues and investigations: ensure timely, professional handling and thorough follow-up, with learning and improvement outcomes. Demonstrate commercial awareness in a fast-moving care environment: play a key role in developing and growing the business, including contributing to business plans, budget monitoring, resource allocation, utilisation and recruitment. Work with the Directors (for strategic guidance) but take ownership for driving forward growth, innovation and ambition for the company. Act as an ambassador for the company brand, values and ethos: ensure that all staff and operations reflect our mission, vision and person-centred approach to care. Lead recruitment of high-quality Care Professionals and key staff, aligned to our culture and ethos of delivering consistently high-quality care. Create and foster a team with drive, passion, and the ability to deliver the company’s vision. Ensure training provision meets the needs of clients, staff and organisation: oversee induction, ongoing training, supervision and professional development of care staff. Oversee staff scheduling/rostering to ensure continuous service delivery and optimal staffing levels; manage capacity, vacancies, re-scheduling and resource planning. Participate (and oversee) in on-call services when required: support staff and clients outside normal hours as part of the leadership / management rota. Monitor service metrics, performance indicators and other management information: prepare reports, present to Directors, recommend actions and improvement plans. Maintain strong collaborative relationships with commissioners, health care partners, external agencies, clients/families and other stakeholders. Ensure the environment of care is safe, effective, caring, responsive and well-led (in line with CQC domains) and that all operational and strategic goals are aligned accordingly. Skills Minimum of 2 years’ management experience in a care setting Good understanding of legal responsibilities and standards in care services, including the Care Act 2014 and CQC Fundamental Standards Strong understanding of person-centred services and ability to embed a culture of person-centred care NVQ/QCF Level 5 or higher Excellent commercial awareness and business skills Strong organisational skills, ability to prioritise and manage competing demands Good working knowledge of IT back-office systems: Microsoft Office, databases, virtual communication platforms; ability to adopt new technologies where appropriate Enhanced DBS check and eligibility to register with CQC