Are you a passionate and people-focused individual with a knack for building relationships and delivering top-notch service? We're looking for someone who thrives in a fast-paced environment to join a friendly and collaborative sales support team.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
This is a varied role with a balance of customer service and sales administration. You'll be working closely with new and existing customers, mostly over the phone and via email, ensuring they receive accurate information, quick responses, and solutions that work for them.
Key Responsibilities
Processing quotes and customer orders from email and phone enquiries
Answering incoming calls professionally, building rapport with customers
Handling pricing, negotiation, and follow-up of quotations
Resolving customer queries and complaints within your level of responsibility
Taking part in outbound sales campaigns to strengthen relationships and grow sales
Supporting the trade counter and occasional customer meetings or visits
Liaising with internal departments to check stock, production timelines, and deliveries
What We're Looking For
Excellent telephone and written communication skills
Confident, friendly, and professional manner
Good attention to detail and the ability to work under pressure
A team player with initiative and the ability to problem-solve
Organised and able to manage multiple tasks simultaneously
Good working knowledge of IT systems (Microsoft Office, email, etc.)
Previous experience in sales or customer service (ideal but not essential – training is provided)
What's On Offer
Salary £26,000 - £32,000
Quarterly performance-related bonus scheme
20 days annual leave + bank holidays (with a holiday bonus scheme based on years of service)
On-site parking, canteen, and facilities
Clear progression and development opportunities