Overview
As an IT User Support Technician, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for diagnosing hardware/software problems, resolving network issues, and supporting users in person, remotely, or over the phone. This is a hands-on role that requires strong communication skills, attention to detail, and a genuine desire to help users resolve their technical issues efficiently.
Duties
* Support our Operations Team with a broad range of IT administration tasks including: - Application user and access management -File server user and access management -Helpdesk ticket management.
* Assist the Information Security Manager with due diligence requests.
* Provide IT assistance to our staff Upgrade and maintain software, hardware and systems.
* Manage our Active Directory installation and users Assist with the management of our mobile devices and asset register
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Benefits:
* Company pension
* Private medical insurance
* Work from home
Work Location: In person