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It user support technician

Hatfield
Namala consultancy services limited
Support technician
£30,000 - £36,000 a year
Posted: 28 November
Offer description

Overview

As an IT User Support Technician, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for diagnosing hardware/software problems, resolving network issues, and supporting users in person, remotely, or over the phone. This is a hands-on role that requires strong communication skills, attention to detail, and a genuine desire to help users resolve their technical issues efficiently.

Duties

* Support our Operations Team with a broad range of IT administration tasks including: - Application user and access management -File server user and access management -Helpdesk ticket management.

* Assist the Information Security Manager with due diligence requests.

* Provide IT assistance to our staff Upgrade and maintain software, hardware and systems.

* Manage our Active Directory installation and users Assist with the management of our mobile devices and asset register

Job Type: Full-time

Pay: £30,000.00-£36,000.00 per year

Benefits:

* Company pension
* Private medical insurance
* Work from home

Work Location: In person

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