Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Monday to Friday plus after-hours work
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
What you’ll do
You will make sure that any new products, services, or system updates are working properly and ready for use in our retail and indirect channels before they go live. Once launched, You would also support early rollout testing and help resolve any issues that come up.
This includes User Acceptance Testing (UAT) — a key step where we check that the system meets business needs and is fit for purpose before it’s released across our retail estate.
1. Ensure new propositions and system changes are tested and ready for release.
2. Create, review, and follow test scripts, logging any risks or issues.
3. Act as a key link between Direct/Indirect Channels and Test Leads during feedback.
4. Support business change, training, and retail readiness communications.
5. Provide go-live support and re-test any defects found during early life.
6. Assist with customer journey testing for new features or hardware.
7. Carry out Deployment Validation Testing to ensure smooth trading.
8. Offer early life support and escalate production issues to the right teams.
Who you are
9. Highly organised, with strong planning skills and attention to detail
10. Confident using Newco systems like Halo, Jack (Stock Management), Jill, PEDs, BO, and CO
11. Comfortable with Microsoft Office and quick to pick up new tools
12. Able to translate technical language into clear, simple terms
13. Experienced in retail or customer-facing roles
14. Skilled at analysing business processes in large, complex environments
15. Focused on service delivery and always looking for ways to improve processes
16. A strong communicator who can influence and collaborate across teams